{"id":6271,"date":"2023-01-04T11:49:07","date_gmt":"2023-01-04T10:49:07","guid":{"rendered":"https:\/\/www.proleadacademy.com\/course\/soft-skills\/"},"modified":"2023-01-16T14:09:50","modified_gmt":"2023-01-16T13:09:50","slug":"soft-skills","status":"publish","type":"course","link":"https:\/\/www.proleadacademy.com\/en\/course\/soft-skills\/","title":{"rendered":"Soft skills"},"content":{"rendered":"\n

AVAILABLE COURSES<\/span><\/h2>\n\n
<\/div>\n\n

PROFESSIONAL EFFECTIVENESS<\/strong><\/p>\n\n

Code<\/th>Title<\/th>Hours<\/th>Cost<\/th><\/tr><\/thead>
0SSK512<\/td>Address and redistribute emails<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK513<\/td>Manage emails<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK514<\/td>Effectively use email and instant messaging<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK515<\/td>Fundamental skills for professional phone calls<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK516<\/td>Personal power and credibility<\/td>2<\/td>65\u20ac<\/td><\/tr>
0SSK517<\/td>Building personal power through influence<\/td>0.4<\/td>65\u20ac<\/td><\/tr>
0SSK518<\/td>Building trust through effective communication<\/td>0.5<\/td>65\u20ac<\/td><\/tr>
0SSK519<\/td>Become a great listener<\/td>0.4<\/td>65\u20ac<\/td><\/tr>
0SSK520<\/td>Business storytelling fundamentals<\/td>0.5<\/td>65\u20ac<\/td><\/tr>
0SSK521<\/td>Telework Basics: Maximizing Productivity as a Remote Employee<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK522<\/td>Telework Basics: Communication Strategies for Remote Employees<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK523<\/td>Generating creative and innovative ideas: Increasing creativity<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK524<\/td>Generate creative and innovative ideas: Maximize team creativity<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK525<\/td>Generate creative and innovative ideas: Verify and develop ideas<\/td>1<\/td>65\u20ac<\/td><\/tr><\/tbody><\/table><\/figure>\n\n
<\/div>\n\n

PR EFFECTIVENESS<\/strong> PROJECT<\/strong><\/p>\n\n

Code<\/th>Title<\/th>Hours<\/th>Cost<\/th><\/tr><\/thead>
0SSK526<\/td>Leading Teams: Building Trust and Engagement<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK527<\/td>Leading Teams: Managing Conflict<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK528<\/td>Leading teams: Developing the team and its culture<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK529<\/td>Lead teams: Define goals, roles, and guidelines<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK530<\/td>Leading Teams: Fostering Effective Communication and Collaboration<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK531<\/td>Leading Teams: Launching a Successful Team<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK532<\/td>Lead Teams: Manage Virtual Teams<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK533<\/td>Leading teams: Motivating and optimizing performance<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK534<\/td>Be an effective team member<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK535<\/td>Define goals and responsibilities in the team<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK536<\/td>Elements of a cohesive team<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK537<\/td>Effective team communication<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK538<\/td>Use feedback to improve team performance<\/td>1<\/td>65\u20ac<\/td><\/tr><\/tbody><\/table><\/figure>\n\n
<\/div>\n\n

FINANCE, HUMAN RESOURCES AND ADMINISTRATION<\/strong><\/strong><\/p>\n\n

Code<\/th>Title<\/th>Hours<\/th>Cost<\/th><\/tr><\/thead>
0SSK501<\/td>Administrative support: development of essential skills<\/td>0.4<\/td>65\u20ac<\/td><\/tr>
0SSK502<\/td>Administrative support: working collaboratively with your boss<\/td>0.3<\/td>65\u20ac<\/td><\/tr>
0SSK503<\/td>Administrative support: interact effectively with colleagues<\/td>0.3<\/td>65\u20ac<\/td><\/tr><\/tbody><\/table><\/figure>\n\n
<\/div>\n\n

MANAGEMENT AND LEADERSHIP<\/strong><\/strong><\/strong><\/p>\n\n

Code<\/th>Title<\/th>Hours<\/th>Cost<\/th><\/tr><\/thead>
0SSK504<\/td>Leadership Bases: Building Your Influence as a Leader<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK505<\/td>Leadership Bases: Communicating Vision<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK506<\/td>Leadership Basics: Create Your Own Leadership Development Plan<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK507<\/td>Leadership Bases: Driving Business Conduct<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK508<\/td>Leadership Bases: Driving Change<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK509<\/td>Leadership Bases: Driving Innovation<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK510<\/td>Leadership Basics: Driving with Emotional Intelligence<\/td>1<\/td>65\u20ac<\/td><\/tr>
0SSK511<\/td>Leadership Basics: Motivating Employees<\/td>1<\/td>65\u20ac<\/td><\/tr><\/tbody><\/table><\/figure>\n\n
<\/div>\n\n

SALES AND CUSTOMER CARE<\/strong><\/strong><\/strong><\/p>\n\n

Code<\/th>Title<\/th>Hours<\/th>Cost<\/th><\/tr><\/thead>
0SSK539<\/td>Prospecting: the hunt for gold in sales<\/td>0.4<\/td>65\u20ac<\/td><\/tr>
0SSK540<\/td>Exploratory meeting. Start off on the right foot.<\/td>0.4<\/td>65\u20ac<\/td><\/tr>
0SSK541<\/td>Turning objection into an opportunity during a telephone sale<\/td>0.4<\/td>65\u20ac<\/td><\/tr>
0SSK542<\/td>Customer interaction<\/td>0.5<\/td>65\u20ac<\/td><\/tr>
0SSK543<\/td>Communicate effectively with customers<\/td>0.5<\/td>65\u20ac<\/td><\/tr>
0SSK545<\/td>Provide telephone customer support<\/td>0.5<\/td>65\u20ac<\/td><\/tr><\/tbody><\/table><\/figure>\n\n
<\/div>\n\n

SALES<\/strong><\/strong><\/strong><\/p>\n\n

Code<\/th>Title<\/th>Hours<\/th>Cost<\/th><\/tr><\/thead>
0SSK544<\/td>Creating a Customer Support Report<\/td>0.5<\/td>65\u20ac<\/td><\/tr><\/tbody><\/table><\/figure>\n\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

AVAILABLE COURSES PROFESSIONAL EFFECTIVENESS Code Title Hours Cost 0SSK512 Address and redistribute emails 1 65\u20ac 0SSK513 Manage emails 1 65\u20ac …<\/p>\n","protected":false},"author":1,"featured_media":6640,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_forum_subforum_count":0,"_vibebp_attr":"","_vibebp_dimensions":"","_vibebp_responsive_height":"","_vibebp_accordion_ie_support":"","footnotes":""},"course-cat":[256],"class_list":["post-6271","course","type-course","status-publish","has-post-thumbnail","hentry","course-cat-e-learning-en"],"_links":{"self":[{"href":"https:\/\/www.proleadacademy.com\/en\/wp-json\/wp\/v2\/course\/6271","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.proleadacademy.com\/en\/wp-json\/wp\/v2\/course"}],"about":[{"href":"https:\/\/www.proleadacademy.com\/en\/wp-json\/wp\/v2\/types\/course"}],"author":[{"embeddable":true,"href":"https:\/\/www.proleadacademy.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.proleadacademy.com\/en\/wp-json\/wp\/v2\/comments?post=6271"}],"version-history":[{"count":2,"href":"https:\/\/www.proleadacademy.com\/en\/wp-json\/wp\/v2\/course\/6271\/revisions"}],"predecessor-version":[{"id":6467,"href":"https:\/\/www.proleadacademy.com\/en\/wp-json\/wp\/v2\/course\/6271\/revisions\/6467"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.proleadacademy.com\/en\/wp-json\/wp\/v2\/media\/6640"}],"wp:attachment":[{"href":"https:\/\/www.proleadacademy.com\/en\/wp-json\/wp\/v2\/media?parent=6271"}],"wp:term":[{"taxonomy":"course-cat","embeddable":true,"href":"https:\/\/www.proleadacademy.com\/en\/wp-json\/wp\/v2\/course-cat?post=6271"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}